LetzGo Cookie Policy

At Driven Mobility Solutions S.A.R.L., transparency and user trust are fundamental to our service. This Cookie Policy explains how and why cookies and similar technologies are used on our website www.letzgo-carsharing.lu and what choices you have regarding them.

We comply with applicable laws in Luxembourg, including the General Data Protection Regulation (GDPR) and the ePrivacy Directive, as interpreted by the Commission Nationale pour la Protection des Données (CNPD).

1. What Are Cookies?

Cookies are small data files stored on your device (computer, tablet, smartphone) when you visit a website. They enable a website to recognize your device, remember your preferences, and help us provide, secure, and improve our services.

Cookies may be:

Session cookies (expire when you close your browser)
Persistent cookies (stay until deleted or expired)
First-party (set by our Website)
Third-party (set by external services we use)

2. Why We Use Cookies

We use cookies for the following purposes:

Strictly Necessary Cookies

These are essential to operate our Website and services. Without them, features such as account login, booking a car, or saving preferences would not work.

Examples:

Session identification
Security
Cookie consent preferences

Legal basis: Our legitimate interest in providing a functional website (Art. 6(1)(f) GDPR). Consent is not required for these.

Functional Cookies

These allow us to remember choices you make—such as preferred language, default location, or car type preferences—and improve user experience.

Examples:

Language settings
Saved search filters

Analytical/Performance Cookies

These help us understand how visitors use our Website so we can optimize content, navigation, and services. Data is anonymized and aggregated.

We may use:

Google Analytics (with IP anonymization enabled)
Matomo (optional alternative for EU-based hosting)

Examples:

Number of visits
Time spent on pages
Traffic sources

Marketing/Targeting Cookies

These cookies are used to deliver advertising more relevant to you and your interests. They also help limit how often you see an ad and measure campaign effectiveness.

3. Cookies Used on This Website

On our website, we use cookies to ensure everything works properly, like keeping you logged into your account and allowing you to book a vehicle securely. We also remember your preferences, such as your language settings or preferred search filters, to make your experience more convenient. With your permission, we use analytics tools to understand how people use our platform—like which pages are most visited—so we can keep improving our service. Additionally, if you agree, we may use advertising cookies to show you relevant promotions on other websites and social media. These cookies are never placed without your consent, and you can change your choices at any time.

4. Third-Party Cookies

Some cookies are placed by third-party services we use. These providers may process your data outside the European Economic Area. We ensure that such transfers comply with GDPR (e.g., via Standard Contractual Clauses or adequacy decisions).

5. Your Cookie Choices

You have full control over which cookies we use:

When you first visit our Website, you will see a cookie consent banner giving you the choice to:

◦ Accept all cookies

◦ Reject all except necessary

◦ Customize your preferences

You can change your preferences at any time via our [Cookie Settings Panel] (link or button).
You can also delete or block cookies via your browser settings.

Note: Disabling some cookies may impact functionality (e.g., you may not be able to log in or book a car).

6. How We Store and Manage Your Consent

We store your cookie choices in a consent log and do not place non-essential cookies until you consent. Your choices will be saved for 6 months, after which we will prompt you again.

You can withdraw consent at any time without affecting the lawfulness of processing based on prior consent.

7. Changes to This Cookie Policy

We may update this policy to reflect changes in technology, law, or our business. We will post the updated policy on this page with a revised “Last updated” date. In some cases, we may also notify you by other means.

8. Contact Us

If you have questions about this policy or your data privacy rights, please contact us at:

Driven Mobility Solutions S.A.R.L.
39, Rue de la Forêt
L-3317 Bergem

Email: contact@letzgo-carsharing.lu

You also have the right to file a complaint with the CNPD (www.cnpd.lu), the data protection authority in Luxembourg.