Effective Date: January 1, 2025
Driven Mobility Solutions S.À R.L. (hereinafter referred to as "LetzGo Carsharing") is committed to protecting your privacy and ensuring the security of your personal data. This privacy policy outlines how we collect, use, share, and protect your data in accordance with the General Data Protection Regulation (GDPR).
• Company Name: Driven Mobility Solutions S.À R.L.
• Registered Address: 39 Rue de la Forêt, L-3317 Bergem
• Registered in the Luxembourg Trade and Companies Register: B277564
The data processing infrastructure is managed by our software provider and other third-party API providers, in strict compliance with GDPR regulations.
We collect the following categories of personal data to provide our services:
2.1 Required Information:
• Full name, date of birth, and contact details (email, phone number, postal address).
• Official identification documents, including a valid driver's license.
• Payment details (e.g., credit card information).
• Profile photo and selfie video for verification. These are verified by an AI program to detect false information during registration, preventing platform misuse.
2.2 Vehicle-Related Data (for owners):
• Vehicle registration data, including license plate, make, model, and insurance details.
• Vehicle's new value.
• Photos of the vehicle's interior and exterior.
2.3 Automatically Collected Data:
• Location data (only during active rentals).
• Usage data, such as booking history and app interactions.
• Device data, including IP address and operating system.
We process your data for the following purposes:
1. To register and manage user accounts.
2. To verify identity and prevent fraud.
3. To facilitate vehicle bookings and payments.
4. To provide customer support and respond to inquiries.
5. To comply with Luxembourgish laws and traffic regulations.
6. To improve and optimize our platform.
LetzGo Carsharing does not sell or rent your data. However, your data may be shared with the following parties:
• Our app developer and infrastructure providers: for data storage and processing.
• Insurance providers: To handle claims.
• Authorities: To comply with legal obligations or inquiries related to traffic violations or disputes.
• Service providers: Trusted third parties for payment processing and technical support.
We retain your data as long as your account remains active.
Users can request the deletion of their account and data at any time.
Archived data (e.g., for legal compliance) is anonymized and securely stored.
LetzGo Carsharing and our software provider implement industry-standard technical and organizational measures to protect your personal data, including:
• Encryption of sensitive data during transmission (SSL/TLS).
• Secure storage on GDPR-compliant servers.
• Regular audits and security checks to prevent unauthorized access.
As a user, you have the following rights under GDPR:
• Right to Access: Obtain a copy of your personal data.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure: Request the deletion of your data.
• Right to Restriction: Limit the processing of your data under certain circumstances.
• Right to Data Portability: Request a copy of your data in a structured format.
• Right to Object: Object to the processing of your data for marketing purposes.To exercise your rights, contact us at: contact@letzgo-carsharing.lu
LetzGo Carsharing uses cookies to enhance user experience and conduct analytics. By using our platform, you agree to the use of cookies as outlined in our cookie policy.
We may update this privacy policy to reflect changes in our practices or legal requirements. This document may undergo minor or major changes before the launch of LetzGo Carsharing without notifying users outside our software network. After the launch, users will always be informed of changes via email or in-app notifications.
If you have any questions or concerns regarding this privacy policy, please contact us:
• E-Mail: contact@letzgo-carsharing.lu
• Phone: +352 691902195
