LetzGo Terms and Conditions

1. Scope and Agreement

Thank you for trusting our service, “LetzGo Carsharing.” This product is offered by Driven Mobility Solutions Sàrl, located at 39 Rue de la Forêt, L-3317 Bergem, and registered in the Luxembourg Trade and Companies Register under number B277564.

These Terms and Conditions (T&C) govern all interactions between users and LetzGo Carsharing regarding peer-to-peer car rental services in Luxembourg. By registering and using the LetzGo Carsharing platform, users agree to these terms and applicable Luxembourg laws.

Our Help Center on the website www.letzgo-carsharing.lu, including the content of all the documents in it, are integral parts of these terms. Users must familiarize themselves with the rules and always act according to them. For any violation of the LetzGo Carsharing rules, additional fees may be applied.

LetzGo Carsharing reserves the right to update these T&C at any time. Users will be notified via email.

In cases of misuse, frequent vehicle damage, or any other inappropriate behavior, we may terminate your access to LetzGo Carsharing services without notice. Payments already made are non-refundable, and all bookings, credits, etc. will be cancelled.

By accepting these T&C and using LetzGo Carsharing, users agree to the following terms. These can also be viewed once during and after registration in the app. Completing the registration signifies the user agrees to and will adhere to the terms below.

1.2 Renters

LetzGo Carsharing is Luxembourg's first peer-to-peer carsharing platform! Our goal is to make mobility accessible from anywhere in the country by providing nationwide car sharing services. We prioritize our customers, including loyal car owners and individuals seeking a nearby, quick, cost-saving, and flexible vehicle option. Our motto: Creating a win-win for all participants in the LetzGo Carsharing network.

To achieve this, every car must be treated with respect, as if it were your own. While unforeseen events can occur, our service provides comprehensive insurance free of charge.

Please always read and follow our Respect Rules for renters and owners, as well as our FAQ and troubleshooter guides, to avoid additional costs. Car owners and your wallet will thank you!

Important! Accidents can become expensive. For vehicle immobilization during repairs, €25 will be charged from the second day of immobilization for each additional day (max. 5 days).

The LetzGo Carsharing Assistance service is solely for accidents and breakdowns.

The LetzGo Carsharing Helpline is only for exceptional cases not covered on our website’s Help Center or FAQs. Repeated unnecessary calls may be charged.

General Rules:

Renters must be at least 21 years old.
During registration and before renting a car, renters must go through a quick ID, driver’s license and face selfie check.
You must always have valid identification that permits you to operate a vehicle on public roads.
Before starting your trip, carefully follow our damage checklist to ensure that any potential damage is not wrongly attributed to you.
Ensure your card is always chargeable (min. 1000€ limit); otherwise, Respect Fees may apply, and the rental will be declined.
Return the LetzGo vehicle to the agreed parking location on time.
Adhere to the usage rules set by the vehicle owner.
Clean and ventilate the vehicle, if necessary, before the reservation ends.
Ensure there is always enough mileage left or fuel up before returning the vehicle according to our fueling rules, and if it is an electric vehicle, ensure it is properly connected to a charging station and charging.
You are responsible for any traffic violations; you are the driver!

1.3 Our Standard: Expectations for Vehicles and Owners

Vehicle Requirements:

Registered in Luxembourg.
Registered in your name, or you have authorization from the owner to list it on LetzGo Carsharing.
Covered by full insurance.
Inspected and has a valid technical inspection.
Has driven less than 100,000 km.
Less than 10 years old.
Modified vehicles are not allowed on the platform. Failure to disclose modifications may result in the loss of insurance coverage.
All pre-existing damage must be listed in the damage checklist before renting out the car.
Before handing over the car to the next renter and/or before the first rental, check (if time allows) the cleanliness of the car, both inside and out.

Standards for Vehicle Condition:

Upon registration, thoroughly clean the car or have it professionally cleaned (we monitor this through photos).
Ensure the car is in a clean and “presentable” condition on the outside.
If a justified complaint is raised, a special cleaning fee may be charged to you.
Keep your calendar up to date to avoid unsuitable requests.
Update your calendar as often as possible.
Avoid canceling bookings unless it’s an emergency.
Be honest in the vehicle description and upload high-quality photos of your car.
Rent out a safe and clean car. The renter is also responsible for returning the car in the same clean condition.

Maintenance and Preparedness for All Seasons and Weather Conditions:

Tire pressure and condition.
Lights and indicators (high beam, low beam, parking lights, fog lights, reverse lights, hazard lights, turn signals, dashboard lights, and license plate illumination).
Properly adjusted headlights.
Brakes (brake pads, discs, fluid).
Windshield condition (repair chips or cracks).
Fluids (engine oil, brake fluid, coolant, windshield washer fluid).
Wipers, rearview mirrors, spare tire, warning triangle, and safety vest.
Refuel the car fully before the first rental.
Prepare the car for winter conditions (tires, lights, battery, antifreeze, all other fluids).

Important:

When in doubt, do not rent the car!
Failure to meet these standards may result in the loss of insurance coverage in the event of damage.

2. Pricing and Invoicing

2.1 Prices, KM Packages, Add-ons

Our primary goal is to ensure customer satisfaction and provide a premium experience with no hidden costs or unpleasant surprises. To this end, we’ve created this guide to inform customers about all possible costs and to explain how invoices are structured. Afterward, it is up to the customer to act according to their preferences.

During booking, the renter has different Packages and options to choose from:

Prices

Pay only for the duration and distance of your ride

KM Package

Pay less, drive more

Instead of paying every km individually, get one of our KM Packs that fit every need.

These measures aim to avoid unnecessary mileage, benefiting both the environment and the renter's wallet while minimizing wear and tear on the owner’s vehicle. Any additional kilometers beyond the KM package are billed separately.

Add-ons (Extra-Options)

Pay only what you need

Maximum Rental Duration:

7 days. Extensions may be requested via email to contact@letzgo-carsharing.lu and must be approved.

Reservation Limit:

Up to 10 consecutive hours. Rentals exceeding this limit are automatically charged the daily rate (24h).

Fuel and maintenance: Always included in the price!

Mileage Calculation:

Mileage is only calculated after the trip starts and includes the distance from departure to the agreed return point. Refunds for unused kilometers below the package allowance are not permitted.

2.1 Invoicing for Renters

How is a LetzGo rental billed?

Our invoice for renters is structured as follows:

Rental price (hr/day)
Every individual kilometer, OR km package price
Deposit (1700€ or 1000€, refunded after the ride if no damage occurs)

Our kilometer packages go from 20km to 100km per booking. Every km over that package gets billed additionally to the booked price.

Additional charges may apply for:

Selected options: full mobility protection, deposit reduction.
Extra kilometers beyond the KM package limit
"Respect fees" for rule violations
Deposit deduction after an incident

Deposit is 1700€, or 1000€ with deposit reduction option. The deposit is deducted at the moment you can click start your ride, 5 minutes before the start time. The minimal deposit amount necessary to start the ride is always 1000€. It serves as a proof of funds insurance for our service. Always have enough capital and limit on your card before starting a ride! In case your limits are too low, and you can’t start your ride, there will be no refunds. The reserved time and options chosen will be deducted from your account.

A couple days after your ride, the charged amount of the deposit will be refunded to your account. In case of an incident during the ride, the costs will be charged from your bank account once they have been calculated (~14 days), up to maximum the limit of your deposit option.

The amount of your reservation and chosen options will be debited from your account/card before the rental. All possible additional costs, such as additional kilometers or penalty fees, will be debited within a maximum of 14 days after your trip. You can find the details of your rides under your rental history in the app. Invoices for extra costs resulting from a breakdown/accident/other incidents will be sent to you by email.

Example Deposit Reduction Option activated:

Accident/Breakdown:

Example 1:

The repair costs amount, after precise analysis according to our insurance, is €3500. You pay a maximum of €1000. Not more, not less.

Example 2:

The repair costs amount, after precise analysis according to our insurance, to €500 (e.g., mirror, rim, or similar). You pay €500 and the remaining €500 will of course be refunded to you.

You always pay only for your damage up to the maximum of your deposit.
The remaining balance of your deductible will be refunded to your account.
If the option is not activated, you always pay a maximum of €1700.

Example Full Mobility Protection activated:

All services as in our mobility protection are always available to you in any case.

However, if the option is not activated, you must bear the resulting costs yourself in case of an intervention by our assistance!

Example 1: Option selected (€0.95 / hour)

All services of the mobility protection are completely free for you and all your passengers!

Example 2: Option not activated

All services of the mobility protection will be provided to you and your passengers, but the resulting costs must be borne by you.

€150 up to €250 maximum per intervention. These costs and the corresponding invoice will be sent to you additionally by e-mail after precise evaluation and must be paid within 14 days.

2.2 Vehicle Owner Subscriptions and Pricing

To list your vehicle on LetzGo Carsharing, you must make it available for a minimum of 21 days per month, for at least 10 hours per day.

Subscription Options for Owners:

€15/month: Available for more than 21 days per month.

Initial Network Stability:

To ensure a stable carsharing network during the launch phase, only owners offering their vehicles for more than 21 days per month will be accepted in the first months. These owners also receive the first two months free of charge. Afterward, €15 per month will be automatically debited from the owner’s bank account.

If an owner fails to meet their commitments (e.g., insufficient rental days), a polite reminder will be sent. After two failures, we may terminate the contract, and a penalty will be applied.

Definition of a Rental Day:

A “rental day” requires the vehicle to be available for at least 10 consecutive hours and made accessible no later than 12h:00 PM.

Vehicle Listing Terms:

Vehicles are listed on a monthly basis. Once listed, your car must remain available for the entire year under the subscription terms and pricing.
Vehicles are activated for rentals on the 1st of the month for logistical reasons.
Subscriptions run for one (1) full year (365 days) starting from the initial listing. A control unit will be installed in your vehicle, enabling app connectivity and all necessary rental data management.
If you remove your car from the service before the end of the year, a fee will apply based on the applicable Respect Rules (e.g., for removing the control unit).

Owner Earnings:

Owners receive 60% of the rental price for each successfully completed rental, 40% go to LetzGo. Owners must declare this income to the Luxembourg tax authorities in compliance with tax regulations. LetzGo assumes no liability for failure to comply with this requirement.

3. Registration

3.1 Registration/Profile

Download the LetzGo App from our website or directly from Google Play/App Store. Follow the steps in the app to create your account.

Key Rules:

User accounts are personal and non-transferable.
Users must keep their account details secure. Misuse or sharing of login credentials will result in account suspension or termination.

Required Information to Complete Registration:

If you are registering for your first time, every customer must complete a strict but simple document verification in the app.

Before you can book a vehicle for the first time, your profile must be complete. The app will guide you step-by-step through the profile verification process:

Add a convenient Payment Method
Security check: ID + driver’s license verification, Selfie photo.

Profile verification can take up to 24h! We suggest doing this right after downloading the app, so you can book your first ride as fast as possible.

Mandatory Details:

Full name.
Date and place of birth.
Driver’s license details (number, issue date, and issuing country).
Email address.
Phone number.
Follow the guided steps for ID verification, driver’s license submission and face scan/selfie.
If there are irregularities, we reserve the right to deny access or request additional information.
Accept our terms and conditions.
If registering as a legal entity: Company name, VAT ID, and all the above details for the legal representative.

You can now access all LetzGo Carsharing functions.

Responsibilities:

Keep your personal information up-to-date. We are not responsible for communication issues arising from outdated information.
We are not liable for misuse of customer data.

After registration, renters can begin using the service immediately.

3.2 Registering Your Vehicle (For Vehicle Owners Only)

Vehicle Registration Process:

The registration process is fully guided within the app. The following information is required:

Vehicle Requirements:

Your vehicle must have a maximum new value of €50,000.
Only passenger cars with a maximum of 5 seats and 4 doors are allowed.

Required Vehicle Details:

Brand and model.
Engine type.
Power output (KW).
License plate number.
Mileage.
Category Stataulux.
Date of last technical inspection.
Date of first registration.
Fuel type (gasoline, diesel, electric, hybrid).
Tank size.
Number of seats (including the driver) and doors.
RC (Responsabilité Civile).
Original value of the car.
Copy of the Carte Grise (vehicle registration certificate).
Chassis number.
Copy of personal Carte d’Assurance (insurance card), including proof of validity (sent via email).
Minimum Requirement: Liability insurance (Responsabilité Civile Automobile).
Clear, identifiable photos of the vehicle (all exterior sides and the interior).

Steps to Complete Registration:

Submit all required information about your vehicle.
We will contact you promptly to proceed with the next steps.
Bring your vehicle to one of our workshops to have the control unit installed. This device enables app functionality and connects your car to LetzGo.
After installation, your vehicle will be activated and linked to LetzGo, and you will receive confirmation from us.

Once confirmed, you can begin renting out your vehicle on the platform.

We might ask renters and hosts additional information not listed here!

4. Vehicle Booking and Usage (Renters and Owners)

General Guidelines:

Vehicles must be reserved via the LetzGo app before use.
Availability of specific vehicles cannot be guaranteed.
Users must cancel reservations in a timely manner according to the Respect Rules to receive a full refund.

Before Renting (For Owners)

Before listing your vehicle for rental, ensure the following:

Vehicle Condition:

Verify that your vehicle is in good condition and poses no safety risk to renters:

Up-to-date technical inspection.
Tires checked for condition and pressure.
Maintenance and oil changes completed (including checks on brake fluid, antifreeze, engine oil, and windshield washer fluid).
Safety equipment available: warning triangle and safety vest.

Place the Following in the Glovebox:

Copy of the vehicle registration certificate.
European accident report form.
Fuel card (sent to you after registration).
Vehicle keys.

Lock the Vehicle Using the App:

Always lock the car using the LetzGo app, not the physical key. Otherwise, renters will not be able to unlock the vehicle.

Fuel Guidelines:

Fuel consumption is always included in the rental price (including additional kilometers).

Important Rules:

Tank Level at Listing: The vehicle must have at least 50% fuel before being listed for rental (100% is preferable).
If the fuel level drops to low during a rental, the renter must refuel using the provided fuel card (up to the first click).
Excess fuel added by renters will be credited to the owner in the end-of-month statement. Deviations of up to 5% are acceptable. More significant discrepancies may result in minor penalties.
Incorrect refueling (e.g., using the wrong fuel type) will result in Respect Fees and other applicable costs charged to the renter.
Refueling or charging is only allowed at designated partner stations in Luxembourg, listed in the app and on the website.

Bonus for Refueling: Renters may earn a bonus for refueling, which is automatically credited toward their next booking in their wallet.

‍
These fuel and charging guidelines are subject to further refinement and may change. Updates will be detailed on the website and in the app.

Booking/Renting (For Renters)

Booking Guidelines:

Only one vehicle may be rented at a time per LetzGo account.
Use the app to search for available vehicles.
Specify your desired rental period.
Allow sufficient time to return the vehicle on schedule.
Vehicle availability may vary by location.
Check the vehicle tutorial for all important information and rules about the vehicle use.
Ensure your account/card has sufficient funds, including for the deposit, to cover the rental.

Reservations are easily done via the app.

When opening the App, choose the Pick-up location, date and time, and when you wish to return the car. All available vehicles in that area will then be displayed.

‍Note: Deposit is 1700€ (or 1000€ with cost reduction option). Always have enough capital and limit on your card before starting a ride (minimum is always 1000€)!

Minimum and maximum rental duration of a LetzGo vehicle?

A LetzGo rental is minimum 3 hours.

You can reserve a vehicle for up to 10 consecutive hours. For anything beyond 10h, you get 24h for the price of 10h!

‍Maximum continuous rental period: 5 days. This can be extended but must be requested and justified via email at contact@letzgo-carsharing.lu.

Cancellation Policy:

You can cancel your rental free of charge within 1 hour of making your booking or up to 12 hours before the start of the rental. After this time, ‘'respect’' fees will be charged depending on the time of the cancellation.

App: ‘'Cancel’'.

The amount will be deducted from your account and only be refunded after reception of a refund request.

The renter must contact LetzGo Carsharing via Email: contact@letzgo-carsharing.lu within 14 days after the cancelled booking. If no refund request gets sent during this time, your booking will be regarded as complete, and a refund will not be possible.

Before Driving (For renters)

When You Arrive at the Vehicle:

Ensure the car is in a safe, roadworthy condition in compliance with traffic regulations before starting your rental.

If there are any deficiencies or damages, report them immediately via the app during your inspection.

If you believe the car is unsafe to drive, notify us or the owner immediately

The renter and driver must always be the same person.

Pre-ride guide:

After booking, simply use the In-App Navigation Tab and locate your ride.

5 minutes before your reservation, you can start the ride in the app. Car unlocks automatically.

Exterior check:

Report any damage you notice
You don’t need keys. Lock and unlock the car using the app.

Interior check:

Unpleasant smells (cigarettes, pets, etc.), condition, cleanliness...
Report any damage you notice

If no damage/issue is reported before the trip, it is assumed that no such damage/issue existed prior to the trip!

Additionally:

If, in your opinion, a safe drive is not possible, our assistance can be contacted and the issue described. If necessary, the issue will be repaired on-site. You can either cancel and ask for a refund, be offered a replacement car or will be transported to your desired destination via a transport method of our choice (depending on chosen options).

For any problem before departure related to the vehicle (e.g., can’t open/start the car/other…), you should contact Letzgo via phone and ask for advice. In most cases, they can help immediately.

If that is not possible, our assistance can be contacted, and the issue will be repaired on-site if needed. You can either cancel and ask for a refund, be offered a replacement car or will be transported to your desired destination via a transport method of our choice (taxi, etc.).

Important:

These steps ensure that prior damages are not attributed to you.

If no damage is reported before the trip, it is assumed the car was free of issues at the start of your rental.

Our system tracks damages to determine responsibility and hold the appropriate renter accountable.

Always use the app to lock and unlock the car – keys are not needed.

Start the car and LetzGo!

Guidelines for Owners

How Renters Use Your Vehicle:

Renters can locate, unlock, and lock your car using their smartphone after completing an exterior inspection.
There is no need to meet renters in person; they book, locate, and unlock the car with the app.
LetzGo verifies the identity of every renter to ensure the security of your vehicle.

During the Trip

Always follow the host’s terms of use as well as those of the vehicle manufacturer.

If incorrect handling is detected during the rental, a €100 processing fee will be charged to you as the renter.

Smoking and transporting animals (and other restrictions: see Terms & Conditions) are prohibited. In case of misuse, “Respect-rule-fees” apply.

You are personally liable for any traffic violations. You are the driver!

Letzgo Carsharing and the host are not responsible for parking fees. Always Park where it’s free, or where you are allowed to park during a limited time with a parking disc or ticket visible in the windshield.

Is there a mileage limit?

No. There is no limit on mileage per booking.

Our kilometer packages go from 20km to 100km per booking. Every km over that package gets billed additionally to the booked price.

Communication:

For any questions, refer to the support page in the app or go to our helpcenter on the website to find an answer to all your questions. In case of an accident, breakdown or other incident, please contact our assistance team.
For emergencies, you can call our office from 8am to 6pm.

Follow the Rules:

Adhere to the owner’s terms and the vehicle manufacturer’s guidelines.
Any misuse of the vehicle may result in a €100 processing fee charged to the renter.

Refueling/Charging:

Refer to our fueling rules and your rental fuel or charging rules in the corresponding tutorial.

Accident or Breakdown:

Follow the steps in the Troubleshooter Guide for accidents.
Secure the accident site, call the LetzGo Assistance immediately, and notify the police if necessary.

Traffic Violations:

You are solely responsible for any traffic rule violations during the rental.

Parking:

LetzGo Carsharing and the owner do not cover parking fees.
Park only in free or time-limited spaces with a parking disc or ticket displayed on the windshield. If no free options are available, pay the necessary parking fees yourself.

Reservation Changes:

Reservations cannot be shortened. Cancellation or modification fees are applied as per Respect Rules.

Extending Rentals or Late Returns:

Notify the owner immediately to extend the rental.
Inform the owner of the duration and reason for the delay.
Extensions must be at least 1 hour for billing purposes. If another rental is scheduled immediately after yours, extensions are not allowed.
A grace period of 10 minutes is permitted. Delays beyond 10 minutes with a scheduled subsequent rental will incur Respect Rule penalties.

After the Trip

Ending the Rental:

Refuel fully all the way to the first ´´click´´, ONLY if the fuel light goes on during your ride. Use our fuel card located in the glove compartment.

1. Return the vehicle to its parking area (return location), all windows closed.

2. Go to your rental in the app and click "End rental" to complete the return process.

3. Submit 5 mandatory photos of the car. You will be automatically guided through this process:

- Interior and exterior check-round: leave the car operational and clean.

- Take multiple photos from all sides of the car, as instructed in the app.

- Ensure good quality photos.

- Always leave fuel cards or any other cards in the glove compartment.

- Report any damage in the app. Optional OR mandatory only if damage occurred during your rental.

At the end of the rental, you must return the car to a parking spot where no fine risk exists for at least the next 48 hours. The party responsible (renter or host) must cover any resulting costs.

If any of these rules are violated, “Respect” fees may be charged.

In your booking, you can always see the refueling/charging rules associated with the vehicle. You do not have to refuel the vehicle after every trip.

In general, only refuel fully to the first ´´click´´ when the fuel light goes on, before returning the vehicle.

Fuel or charging costs are always included in the price, pay at the counter with our fuel card located in the glove compartment.

Return location different from start point? Possible?

There are two options. Either the car can be parked anywhere in the designated parking area, or only at a specific address.

Check the return address of your reservation in the app.

Only if it is a whole parking area, like a village or city, can the vehicle be parked anywhere in that area, maybe even at your doorstep! Otherwise, park at the return address.

You may ask if you can return the car to another address within the same village. But it must be approved first.

5. Insurance and Liability (For Renters and Owners)

Insurance Coverage

A comprehensive insurance policy, including liability, is provided during the rental period, except in cases of self-inflicted damage or rule violations.

Liability in Case of Rule Violations

In the event of any rule violations, the responsible party (renter or host) assumes full liability for any resulting damages.

Conditions for the Renter

(The host must also ensure that these are followed:)

Vehicles may only be used for legal and personal purposes.
Subleasing, commercial use, or participation in motorsport events is strictly prohibited.
Smoking, transporting animals without proper carriers, or transporting hazardous materials in the vehicle is prohibited.
Renters must inspect the vehicle before use and report any damages via the app.
Vehicles must be returned on time, clean, and in good condition. Late returns will result in penalties.
The renter must be at least 21 years old and/or have held a valid driver’s license for at least 2 years.
It is strictly forbidden to rent out the vehicle to any other person or company!
The renter must always be the main driver. The ID used during registration, as well as the driver’s license and payment method, must all be in the name of the renter.
Cars may only be driven outside Luxembourg within the radius defined by our service. If this is not respected, the Letzgo Carsharing Service Center must be contacted immediately. The vehicle will be immobilized, and the renter will be contacted by us immediately (app feature to warn the host), in order to prevent a potential theft.
The vehicle may only be used for private purposes. Any commercial or political use with Letzgo vehicles is not permitted.
Driven Mobility Solutions Sàrl is not liable for missed rentals for any reason, whether self-inflicted or due to third parties. Rentals not canceled in time will be charged according to Respect Fees.
Your car may not be used for commercial passenger transport.
It is not permitted to attach any objects to the outside of the vehicle.
If you wish to transport animals, you must receive approval from the host. You must also ensure the vehicle is fully aired out and clean upon return.
Letzgo Carsharing insurance is active from the moment the renter unlocks the vehicle until it is locked again and left in a safe condition. In other words, our insurance is only valid during the reserved rental time.
Smoking is prohibited in all Letzgo Carsharing vehicles.
Any motorsport-related activities or driving instruction sessions are strictly prohibited.
Flammable or otherwise dangerous or harmful substances must not be transported on board.
Luxembourgish law and traffic code always apply.
We are not liable for any objects or animals brought into the vehicle by the renter.
Any substances such as drugs, alcohol, or others that impair sobriety are strictly prohibited and will lead to immediate contract termination and complete exclusion from insurance coverage in the event of any incident.
The deductible coverage will be fully voided, and the customer is fully liable for all resulting damages and costs.
The deductible does not apply in the following cases:

Non-compliance with vehicle instructions or manufacturer guidelines
Violation of applicable Luxembourgish laws
Violation of our General Terms and Conditions

Driven Mobility Solutions Sàrl and the host cannot be held liable in any case if the renter does not comply with the stated conditions.
We are not liable for lost or forgotten items during the entire rental period.

If any of these rules are violated, “Respect” fees may be applied to the renter. In addition, our insurance may deny coverage and/or pursue legal action against the renter.

Loss of Deposit Coverage:

The deductible is not covered in cases of:

Failure to follow the vehicle manual or manufacturer’s instructions.
Violating Luxembourgish laws.
Breaching LetzGo’s General Terms and Conditions.

Important Notes:

Respect Fees may be charged for rule violations.
LetzGo’s insurance may refuse coverage and pursue legal action for violations.

5.2 Conditions for Owners

The insurance coverage may be void if:

The host fails to correctly verify the renter’s documents as outlined in the rental contract
The host makes false claims to the insurance (e.g., reporting damage that did not occur during a rental). Thanks to our software data, we can always prove what happened during a rental (sensor data, trip logs, photo evidence, etc.)
The host fails to report an incident within 5 working days
The host signs an unofficial rental agreement with the renter
The host does not have their own insurance on the vehicle
The vehicle does not meet the technical inspection requirements of the country where it is registered
The host accepts full or partial payment outside of Letzgo Carsharing
The host agrees to a rental extension without reporting it to Letzgo Carsharing

We recommend contacting your insurance company before registering your vehicle with Letzgo Carsharing to confirm that your policy allows carsharing. If an incident occurs during a rental, our comprehensive insurance will cover the damage.

Managing Your Private Insurance When Renting Out a Vehicle Through Letzgo Carsharing

With our carsharing insurance, you, your vehicle, and any involved third parties are fully insured. Our towing/mobility protection is also always included.
We recommend informing your private insurance provider that you are sharing your vehicle via Letzgo Carsharing. This ensures that your provider allows such use and helps prevent potential issues in advance.
If any event occurs during one of your rentals, you are always fully covered by our comprehensive insurance.
You may not cancel your private insurance, even if you only use your vehicle for rentals!
Your insurance certificate and all other documents (technical inspection, registration papers, etc.) must always be available in the vehicle, e.g., in case of a police check.
You cannot opt out of our insurance, even if your own insurance allows sub-rental. Otherwise, you are not allowed to rent your vehicle through Letzgo Carsharing. Our insurance is automatically activated for each rental.

What if my current insurance policy has a mileage limit?

‍
No problem – just make sure your rentals don’t cause you to exceed that limit during the year.
However, check with your insurance or leasing provider in advance to avoid complications!
If your provider forbids rentals via Letzgo Carsharing and you rent out your vehicle anyway, we are not responsible for any disputes or issues with your provider.

Recommendations:

Confirm with your insurance provider that carsharing is permitted under your policy.
LetzGo’s comprehensive insurance covers all incidents during rentals, including third-party liability and roadside assistance.

Important Notes:

Owners must retain their personal insurance policy, even if the car is used exclusively for rentals.
The vehicle’s insurance certificate must always be in the car, e.g., for police inspections.
LetzGo’s insurance is automatically activated for every rental, and opting out is not permitted.

Mileage Limitations:

If your personal insurance has a mileage cap, ensure your rentals do not exceed it. Consult your provider to avoid complications.

6. Additional Terms

Fees and Penalties

The LetzGo concept relies on mutual respect between renters and owners. To maintain this standard, penalties may be applied for violations of the Respect Rules, which form part of our fundamental guidelines.

Examples of fees include:

Late Return Fees: Charged if the vehicle is not returned on time.
Cleaning Fees: Applied if vehicles are returned in an excessively dirty condition.

Details of these rules and associated fees are available on our website www.letzgo-carsharing.lu. All customers must adhere to them. The Respect Rules and conditions are integral to these Terms and Conditions (T&C).

Breakdowns, Accidents, and General Damages

Instructions for handling breakdowns, accidents, and damages can be found in our Help Center at www.letzgo-carsharing.lu. Customers must follow these guidelines. Negligence may result in penalties under the Respect Rules.

Liability Disclaimer:

Driven Mobility Solutions S.à r.l./LetzGo Carsharing and our Mobility provider or any other third-party provider of ours are not liable for damages to life, body, or health of customers or third parties resulting from the use of our service, unless such damages are solely attributable to negligence on our part.

Theft

In the event of theft:

1.The renter must immediately contact the police and file a report.

2.Inform the LetzGo Carsharing Call Center and the vehicle owner by phone.

3.LetzGo will immobilize the vehicle using the control unit, enabling police to locate it.

4.LetzGo will arrange transportation for the renter back to their destination.

Cross-Border Travel

Cross-border trips to neighboring countries (France, Germany, and Belgium) are permitted. However, LetzGo Assistance is only available within a certain radius of Luxembourg’s borders. If assistance is required beyond 10 km from the border, the renter will be responsible for costs as outlined in the Respect Rules.

Data Protection

User data is processed and stored by our software provider and other third party providers, in strict compliance with GDPR regulations. Users may request the deletion of their data at any time.

Cookies are used to improve the user experience. Customers can accept or decline their use.

Dispute Resolution

All disputes are subject to Luxembourgish law. LetzGo Carsharing will attempt to resolve disputes amicably before pursuing legal action. If unresolved, disputes will fall under the jurisdiction of Luxembourgish courts.

Account Suspension and Termination

LetzGo Carsharing reserves the right to suspend or terminate accounts for violations of these terms or misuse of the platform. Suspended users forfeit all active reservations without refunds.

Amendments and Notifications

These Terms and Conditions are provisional and subject to changes and optimizations during the development phase of the LetzGo Carsharing service.

After the official launch, any updates to the T&C will be communicated to customers via email. Continued use of the platform constitutes acceptance of the changes.

Contact Information

Driven Mobility Solutions Sàrl

39 Rue de la Forêt, L-3317 Bergem

Email: contact@letzgo-carsharing.lu

Phone: +352 691902195